Shipping & Returns

Shipping Information

Flat rate shipping of $20 Canada-wide

In-Store Pick Up

In-store pick up are free of charge. We will ship your order for your convenient pickup to any of our 6 locations across Alberta. Simply place an order and select "In-Store Pickup" on checkout.

Store Refunds and Exchanges

Refunds and exchanges can be made ONLY on Monday to Friday, 10:00am to 6:00pm, and on Saturdays from 9:30am to 4:30 pm.

STRICTLY NO IN STORE RETURNS ON EVENINGS OR SUNDAYS.

Please note that if the purchase was made using cash, a cash refund WILL NOT be issued unless the store is notified three (3) business days in advance of attainment of the refund. We can put a refund for a purchase made with cash on a credit or debit card upon request.


For regular priced items:

Returns must be made within fourteen (14) days, and will be given in the original form of payment (note the above exception for cash refunds).

Receipt must be produced for refund. Product must be in original condition and with original packaging.

For sale items:

Sale items that are less than fifty (50) percent off may be exchanged or used for an in-store credit within seven (7) days. No refunds on sale items. Items to be exchanged must be in original condition with original packaging.

Sale items that are fifty (50) percent off or more are final sale and cannot be exchanged or refunded.

Online Refunds and Exchanges

Return Address:

Sole to Soul Footwear

1632 14 Ave NW #1680, Calgary, AB T2N 1M7

If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.