Shipping and Returns
Shipping Information
We want you to feel confident with ever purchase. If something isn't quite right, we'll help make it right.
Shipping Within Canada
Shipping rates are as follows:
|
Province |
Shipping Costs For Orders Under $225 |
Shipping Costs For Orders Over $225 |
| Alberta | $20 | Free |
| British Columbia | $25 | Free |
| Manitoba | $25 | Free |
| New Brunswick | $25 | Free |
| Newfoundland & Labrador | $25 | Free |
| Nova Scotia | $25 | Free |
| Northwest Territories | $25 | $20 |
| Nunavut | $35 | $ 25 |
| Ontario | $25 | Free |
| Prince Edward Island | $25 | Free |
| Quebec | $25 | Free |
| Saskatchewan | $25 | Free |
| Yukon | $25 | $20 |
Delivery Timing
All items are stocked and shipped from our own facilities (we do not use third-party drop shipping).
- Orders are typically processed and shipped within 1-3 days
- Most orders arrive within 14 business days
- All orders are guaranteed delivery within 90 days from the purchase date
Please note:
- Shipping times are estimates and may vary
- We are not responsible for courier delays
- Shipping costs may vary depending on size, weight, or quantity
- Any additional charges will be confirmed with you before processing
- In the rare case of inventory delays, customers will be contacted with an updated timeline before the order is fulfilled
- During Holiday Season: Due to higher than usual volume, packages may be delayed in shipping/transit - please note all shipping times are estimates. We cannot guarantee shipping times or service on behalf of couriers. We do not provide reimbursement on shipping costs due to courier delays.
Shipping to the USA
All orders are charged in Canadian Dollars.
| State |
Shipping Costs For Orders Under $225 CAD |
Shipping Costs For Orders Above $225 CAD |
| Contiguous USA | $30 CAD | $30 CAD |
| Alaska & Hawaii | $50 CAD | $50 CAD |
Important:
We do not accept returns for international orders. All orders shipped outside of Canada are final sale and cannot be returned or exchanged.
Accepted Payment Methods
We accept:
- Visa
- MasterCard
- Credit cards must be issued from Canada or the USA.
In-Store Pickup
Free of charge
You can pick up your order at any of our locations in Calgary and surrounding areas
Simply select "In-Store Pickup" at checkout.
Available locations:
- North Hill Centre
- Market Mall
- Chinook Centre
- Southcentre Mall
- West Hills Shopping Centre
- Airdrie
Click Here to view our Hours & Locations page.
Returns & Exchanges
In-Store Returns & Exchanges
Returns and exchanges are processed during the following hours:
- Monday to Friday: 10:00 AM - 6:00 PM
- Saturday: 9:30 AM - 4:30 PM
- Returns are not processed in the evenings or on Sundays.
Holiday Return Policy
Purchases made from November 1, 2026 can be returned or exchanged until January 8, 2027.
After this date, all sales are final.
Please note:
- Discounted items → Exchange or store credit only
- Items 50% off or more → Final sale
- Black Friday, Boxing Day, Cyber Monday purchases → Final sale
- Items must be in original condition with box and receipt
Return Eligibility
Regular-Priced Items
The following return conditions apply to both in-store and online purchases unless otherwise stated.
- Return within 14 days of receiving your order
- Refund issued to original form of payment
- Receipt required
- Must be in original condition with original packaging
- New and unworn, undamaged, and in original condition suitable for resale
- Must come with its original packaging (shoe box)
Sale Items
- Less than 50% off → Store credit within 7 days
- 50% off or more → Final sale
- Store credit is issued as a gift card and does not expire.
Cash Refunds
Cash refunds require advance notice.
If you'd like a cash refund, please contact the store you purchased from at least 3 business days in advance so we can prepare it for you.
Alternatively, we can process your refund to a debit or credit card.
Online Returns (Canada Only)
We accept returns on Canadian orders only.
Items must be:
- Returned within 14 days of delivery
- New and unworn, undamaged, and in original condition suitable for resale
- With original product packaging (shoe box) and receipt
Refunds are processed within 5-10 business days after the return is received and inspected.
How to Return
- Repackage the item (do not tape, label, or apply stamps to the shoe box directly - it must have an exterior wrapping)
- Include your receipt and a note detailing the reason for your return
- Ship using a carrier of your choice
Important:
- Return shipping costs are the responsibility of the customer
- We recommend using tracked shipping
- We are not responsible for lost or damaged returns
Additional Notes
- Orders over $225: a restocking fee equal to the original shipping cost paid by the store may be applied to returns on orders that qualified for free shipping
- International orders are not eligible for return or exchange
- COD returns are not accepted
- Returns may not be processed if requirements are not met
- Original shipping charges are non-refundable
Return Address
Sole to Soul Footwear
Unit 1680, 1632 14 Avenue N.W.
Calgary, AB, T2N 1M7
Online Exchanges
We do not process direct exchanges online.
If you would like a different item:
- Place a new order
- Return the original item
Returning Online Orders In-Store
Online orders can also be returned at any Sole to Soul location
International Orders
All orders shipped outside of Canada are final sale and cannot be returned or exchanged.
Order Cancellation
If your order has not yet been shipped:
Email: soletosoulcanada@gmail.com ↗
Phone: (403) 210-0291 ↗
Hours:
- Monday to Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 5:00 PM
If your order has already shipped:
- You must wait to receive it and then return it following the return process
Need Help?
If you're unsure about sizing, fit, or anything else before ordering, reach out to us Here.
Call: (403) 210-0291 ↗
Email: soletosoulcanada@gmail.com ↗
We're happy to help.