Vionic Women's Jetta Sneakers- Black

I wear a 9.5 in these shoes but got a 8 somehow-not sure who’s mistake this was. I was positive I ordered my size and finding the confirmation email that came up on my phone but had no luck-strangely I could only find confirmation of my order on the app-which I did not download until after my order arrived. When I received the shoes they obviously didn’t fit. I messaged about retuning, however confirmed I’d have to pay a restock fee as well as return shipping fee- I appreciated their response time. I really wanted to support this business going forward but they don’t have my size in stock to exchange and the fees I’d be losing to just return for a refund just aren’t worth it. I assume around $40 loss. (Which I can understand the fees are not their responsibility) but I won’t be ordering from here again because of that reason. I’ll likely sell them on buy and sell for what I paid. Going forward I will order from somewhere that offers free exchange/hassle free refund for convenience.